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Dos And Donts In Handling A Depression Hotline

By Dennis Sullivan


Some people who cannot cope up with the stress mostly feel depressed. Either they became crazy or acts hostile toward themselves and to other individuals too. Before any conflicting situations occur, its best for patients to be given enough attention they need. In such manner, its possible that they wont have to resort to harm, injuries and other suicidal acts.

Some institutions have figured out a way to handle special cases that involved attempted suicidal acts. There are professionals and certain agencies that handle depression hotline. If you are someone who has this kind of job and wishes to help people, there are things you can do in your own ways. Here are few important reminders you must keep in mind.

Be always sympathetic, non judgmental and remain calm. Upon hearing the concern of a person, listen well. Dont immediately say something bad because you would only worsen the situation. Listen first. Say something after. When giving advice, think whether it would help someone or not. Assess his situation calmly and determine the possible solutions you can provide.

Try not to cause argument. Arguing mostly worsens everything. So, dont force your opinion no matter how true it is. When you sense that the person is slowly losing patience and control, keep him calm. Normally, depressed individuals usually need the help of another person who will listens to them. Dont spout any nonsense that could complicate the entire situation.

Provide some hopes. Reassure that aid is available and that suicidal acts are only temporary. Let people know that life is so much important to be taken immediately. Offer some nice suggestions that will help remain their composure. Make sure that they keeps on talking to you and never lose your connection to them lest they wont cause any troubles to themselves.

Being surprised may seem natural but dont show it. It is not a surprise to hear many things especially from a depressed individual. Apparently, some things might shocked you more. Regardless, you must act normal and keep your voice calm at all times. Dont keep on lecturing numerous things or talk about suicidal. Putting a fuel on the fire might cause a problem on you someday.

Take the calls seriously. Depressed patients are certainly leading a troubled life. Thus, they seek attention from other people. As a matter of fact, they might require someone who will not laugh of their misfortunes. No mater what happens, prevent yourself from laughing or even make fun of the current situation. Any attempts to suicidal is a serious matter.

Dont make promises concerning confidentiality. Contact the nearest medical agency or the families and friends of an individual before its too late. Ask for an immediate help practically when you think that his situation is now into a serious level.

When you are working on such hotline, always give your best to take control on every situation. If the need to take action arises, do it immediately. Do not let things to turn awry otherwise the life of a certain person might be put to jeopardy thus causing pain on the families someday.




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